Eight months follow up, three times meeting and countless optimizations of the solution, we received our Egypt customer’s 100% L/C, nearly 60,0000USD at 13:23pm on 19th November in 2024. Two sets reinforcing welding machines and two sets ribbed wire line. Now let me introduce why customer choose us, and why we can win customer trust so that they decide buy two lines directly from us.
1. DAPU manager's attentiveness and professionalism
Our sale manager received the inquiry from their company, after review the customer request carefully, our sale manager point the questionable information, such as mesh size; the minimum mesh size of a reinforcing mesh welding machine is generally 100 mm.
(customer’s inquiry)
2. Detailed discussions at the factory and the exhibition.
In July, customer representative visited our factory, and confirm the details about the machine, in September, Wire China Exhibition hold in Shanghai, China. The general director met our manager at our booth. The venue's camera crew captured this moment (picture 2).
“We're here mainly to discuss payment issues. Bruce is a very reliable and experienced manager. He always explain the machine questions to us in time.” The client who liaised with Bruce expressed their approval of our work. In DAPU, all of us put customer demand at first place.
(picture 3 partial chat logs)
3. Addressing pain points and improving machines based on customer requirements.
After two month, we receive our customer payment, and start machine production. Then two customer representative come and inspect the machine. They put forward some problems, and our technician solve them before delivery the machine. We made the machine more stronger on the connect part so that it can work more stable. We add some buttons on the controls box so that easier operation.
4. High work efficiency and sincere treatment of customers
Two sets of reinforcing mesh welding machines and two sets of ribbed wire equipment were loaded into eight containers, keeping the factory busy for three days. But the thought of our customers receiving the machines and starting production made us feel happy.
Customers stay in China for three days, two day for work. At last day, Our manager Bruce accompany with them to the shopping mall and buy some souvenir for customer family.
“You are not only a trustworthy partner, but also our friend in China.” We've heard many similar comments, which is very gratifying. This proves that our work is appreciated by our clients, and that we can provide them with timely assistance in both their work and personal lives.
Since copper price and exchange rate situation not optimistic, if you have purchase plan of the welding machine, please contact us as soon as possible. We can lock the most favourable price for you at first, in the near future, the price of machine will get raised. To save your cost, we are working hard to provide you with the best solution.